Privacy and your information

What this page covers

Kooee is preparing a small, supported, invitation-only iPhone trial. Public registration and general participant support are not open. This page explains ordinary website visits and enquiries, and distinguishes them from the separate trial onboarding process.

When you visit

Vercel hosts this public website and may process technical request information to deliver and protect it, such as your IP address, requested page, browser and device information. Hosting and delivery providers may process information outside Australia. These information pages do not ask for a participant account, health record, Apple password or device passcode. Other previews are not approved places to enter real participant information.

When you email

For ordinary enquiries, contact hello@kooee.tech. Frank Sunthorn handles enquiries. We receive your address, message, any attachments and normal delivery information so we can understand and respond to your question. Only the approved mailbox operators may access it. VentraIP provides the mailbox; your email provider and delivery services also process your message.

Keep the first message brief. Do not send health information, NDIS plans, identity documents, participant records, passwords, codes, safety disclosures or security evidence. Ask for a suitable way to discuss a sensitive matter instead.

Ordinary enquiries are reviewed and deleted from the active mailbox within 12 months after closure, unless a documented legal, security or complaint reason requires longer. Provider backups may retain copies temporarily; active deletion does not mean immediate deletion from every backup.

If you are invited to the trial

Before agreeing, families receive the separate plain-language trial notice LG1-NOTICE-20261027-2. It explains account information, voluntary choices, the agreed guide, completion updates and the short carer reply. Current permission and an approved relationship are required for carer access. Individual steps and private calming-tool activity are not included in the completion update. Watch use and structured support requests are outside this first trial.

The trial's manual review of identifiable records starts within 30 days after the trial ends; that is separate from ordinary mailbox retention. Information no longer needed is deleted. Specific legal/security retention reasons and further review dates must be documented, and backup limits explained to families.

Questions, corrections and concerns

Email hello@kooee.tech to ask about information held in an enquiry, request access or correction, or ask how to raise a privacy concern or deletion request. Do not include sensitive details in the first message. We will explain the next step and any information that must be retained. Ordinary enquiries are acknowledged within two Australian business days; this is not an emergency or continuously monitored channel.

During trial onboarding, families privately agree an independent contact for a concern about Frank and how to reach them.

For current contact options, use Contact. For service boundaries and privacy choices, use Safety and trust. Last updated: 2 November 2026.